Rolling out a new timekeeping system across a city government is more than a technology implementation. It is an organizational change effort that affects employees, supervisors, payroll processes, compliance, and daily operations across many departments with unique requirements (Police, Fire, Library, Planning & Development, IT, Finance, and more). This session is a real-world project story that demonstrates how change management practices were applied from day one to support the implementation of a new timekeeping system for the City of Glendale.